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Terms of Service

Last updated: September 26, 2026

These Terms of Service ("Terms") govern your use of the WiseOCR website at https://wiseocr.com, the dashboard and the WiseOCR API (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a company, you accept these Terms on its behalf.

1. About WiseOCR

WiseOCR converts photos and scans of receipts and invoices into structured JSON using OCR and AI models. You can contact us at support@wiseocr.com.

2. The Service and technical requirements

You can use the Service through a modern web browser or by sending requests to the API with an API key. The Service accepts image files and PDF documents (up to the first 5 pages of each PDF are processed), as well as plain text and file URLs. A single file may not exceed 4 MB.

3. Accounts and API keys

You are responsible for keeping your login credentials and API keys secret and for all activity that takes place under your account. If you believe a key has been compromised, delete it in the dashboard and let us know. You must provide a valid email address and keep it up to date.

4. Acceptable use

You agree not to:

  • upload content that is unlawful or that you have no right to process;
  • use the Service to commit fraud, including creating or altering receipts or invoices to deceive others;
  • disrupt or overload the Service, probe it for vulnerabilities, or circumvent usage limits or billing;
  • resell or sublicense access to the Service without our written permission;
  • reverse engineer the Service or use it to build a competing product.

5. Credits and payments

The Service is paid for with credits. Processing one page of a document uses one credit. Payments are handled by our payment provider, Polar, which acts as the merchant of record and issues your invoices.

  • Pay as you go credits are valid for 1 year from the date of purchase.
  • Subscriptions (monthly or annual) renew automatically and add credits every month. Unused subscription credits roll over while your subscription is active. You can cancel at any time from your dashboard; the cancellation takes effect at the end of the current billing period, and your subscription credits remain available until then.

We may change our prices. Changes never affect credits you have already bought, and subscribers are notified before a new price applies to their next billing period.

6. Refunds

You can request a full refund within 7 days of a purchase if none of the purchased credits have been used. To request a refund, email us at support@wiseocr.com. This does not affect any mandatory rights you may have under the consumer protection laws of your country.

7. Your content and results

You keep all rights to the documents you upload and to the structured data the Service returns. You grant us permission to process your documents only as needed to provide the Service to you. Documents often contain personal data of other people (for example, names on invoices). You confirm that you have the right to upload such data, and we process it on your behalf and according to your instructions, as described in our Privacy Policy.

8. Accuracy of AI results

Results are generated automatically by OCR and AI models and may contain errors or omissions, especially for low-quality, handwritten or unusual documents. You are responsible for reviewing results before relying on them, in particular for accounting, tax, expense reimbursement or other financial or legal purposes. The Service does not provide accounting, tax or legal advice.

9. Third-party integrations

You can connect WiseOCR to third-party tools such as Make or Zapier. Those tools are provided by other companies under their own terms, and we are not responsible for them.

10. Availability and changes to the Service

We work to keep the Service available and reliable, but we do not guarantee uninterrupted operation, and the Service may be temporarily unavailable due to maintenance or issues with our infrastructure providers. We may improve or change the Service. If we make a change to the API that breaks existing integrations, we will announce it in advance whenever reasonably possible.

11. Disclaimer and limitation of liability

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and accuracy.

To the extent permitted by law, WiseOCR will not be liable for any indirect, incidental, special or consequential damages, or for any loss of profits, revenue or data. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Suspension and termination

You can stop using the Service at any time and ask us to delete your account. We may suspend or close your account if you breach these Terms, fail to pay, or use the Service in a way that could harm us, other users or third parties. Where reasonable, we will notify you first. Unused credits are not refunded when an account is closed for a breach of these Terms.

13. Complaints and support

If something does not work as expected, email us at support@wiseocr.com with your account email and a description of the problem. We respond to complaints within 14 days.

14. Changes to these Terms

We may update these Terms from time to time. We will notify you by email of material changes at least 14 days before they take effect. If you continue to use the Service after that date, you accept the updated Terms.